EIP Events
EIP events are a major benefit of membership and the annual EIP conference is a key networking and learning date in the local government calendar. There are summer and winter group meetings open to all nominees from subscribing authorities and a separate development group meeting in the autumn. In addition, the group has run study tours to the US/Canada and to France/Spain and hosted project-based working groups such as the Customer Focus Network.
SPRING MEETING: A Dialogue with Markus Graw, Customer Insight Manager, BP Europe
Church House Conference Centre, Westminster, 20 May 2008
Three linked discussions for learning:
- Customer Insight: What is it? (how we look at it and how we don’t)
- Customer Insight and Organisational Change (where are we all)
- Customer Insight and Customer Satisfaction
Don't forget: Autumn meeting on September 11th
Subscribers can browse the events archive once they have logged-in.
Delegates at past events who are not currently subscribers can still log-in to gain access to the archives for events they have attended.